Stellar Energy FAQs
Q: What information should I have before I call Stellar Energy for service?
A: System size and type, module count, Inverter manufacturer and count, system location. Services requested such as repair, preventative maintenance, module cleaning, commissioning, IR scanning services, monitoring installation or upgrade, landscape services.
Q: Does Stellar Energy do the actual maintenance or installation?
A: Stellar Energy or a qualified subcontractor will do the maintenance or installation. Our project managers are responsible for enforcing the highest quality standards in the industry.
Q: How much maintenance will be required on my system?
A: Solar PV modules require little to no maintenance but do require periodic cleaning depending upon environment and system design type. Solid state electronics in the inverters and other hardware also require little maintenance but manufacturers have maintenance requirements to maintain warranty and optimized performance. Active monitoring, site visits annually, and preventative maintenance can assure long term functionality saving thousands on system failure avoidance and consistent uptime. Our Stellar Energy team can provide you with specific maintenance expectations and service depending upon the equipment specified in your system design.
Q: Does Stellar Energy assist in submitting applications to the Self Generation Incentive Program (SGIP)?
A: Yes! We do the whole application and installation process for you from start to finish. We have been studying the state’s complex SGIP program long before anyone else has. We are experts in determining the qualifications for every customer, as well as determining the maximum rebate amount each customer is eligible for. We go over every one of our customers current energy usage to determine the best energy and/or solar system, based on our customers needs and goals. We have a high success rate in submitting our customers to the SGIP program. Many of our customers are confident in our efforts to provide them with the best energy and solar system for their homes so that they are saving money, while becoming more energy independent from the grid– ultimately helping them to keep their power on when the utility company forces power shut offs during heat waves and fire season. Call us today for a free quote to find out how to best protect your home from forced power shuts offs, as well as what energy storage rebates you qualify for before funds run out.